Returns & Refund

The Crystal Wytch — Refund & Returns Policy

All sales are final once an order has been fulfilled and shipped.

Our mistakes. If we sent the wrong item, omitted something from your order, or an item was damaged because of how we packed it, email crystalwytchshop@gmail.com within 7 days of delivery with your order number and clear photos. At our sole discretion we will offer a replacement or store credit only. We do not issue cash refunds for these cases.

Carrier / transit damage. If your package arrives damaged, contact us within 7 days of delivery with photos of (1) the outer box, (2) the inner packing, (3) the damaged item(s), and (4) your order number. We may assist with a carrier claim when possible. Remedies are limited to a replacement or store credit only — no cash refunds for damage.

Change of mind & natural variation. We do not offer refunds, returns, or exchanges for change of mind, dislike of color, size, shape, or feel, or because an item differs from photos. Crystals and ritual goods are natural and often unique. Shade, pattern, inclusions, texture, and exact size can vary. Photos are representative examples, not guarantees of an identical piece.

Metaphysical / energetic claims. Any spiritual, healing, ritual, or energetic associations are traditional, symbolic, or personal. We make no guarantees about results, outcomes, or effects of any product.

Cancellations. To cancel, email crystalwytchshop@gmail.com within 24 hours of placing your order. After 24 hours we may already be packing, and cancellation may not be possible. If we agree to cancel after packing has started, a $5 cancellation fee may apply.

Lost, stolen, delayed, or returned packages. Once the carrier has your package, delivery timing, loss, theft, weather delays, holidays, and peak-season slowdowns are outside our control. The Crystal Wytch is not responsible for lost or stolen packages after handoff and cannot refund those orders. If a package is returned to us by the carrier, we may offer a partial refund for merchandise only; shipping is non-refundable.

Wrong or incomplete address. You are responsible for the shipping address entered at checkout. We are not responsible for packages delayed, lost, or returned because of an incorrect or incomplete address you provided. Reshipping may require you to pay shipping again.

International / customs. We currently ship within the United States only. We do not refund customs, duties, or border fees (this remains true if international shipping is added later), except where we made an error with address information you correctly provided.

How to contact us. Email crystalwytchshop@gmail.com with your order number. Please allow a few business days for a reply.