FAQ

FAQ — The Crystal Wytch

Do you ship internationally?
Not yet. We currently ship within the United States only.

How much is shipping?
Standard U.S. shipping is $8.00 Orders $88 and over ship free within the U.S. If an express option appears at checkout, that rate is shown there.

How long until my order ships?
We aim to pack and hand orders to the carrier within a few business days. You’ll get tracking when the label is created. Holidays and busy seasons can add time. Once it’s with USPS (or our carrier), delivery timing is up to them.

Can I return or exchange an item?
Almost all sales are final after fulfillment. We don’t accept returns for change of mind or natural crystal variation. If we made a mistake, or something arrived damaged, email us within 7 days of delivery with photos — we’ll offer a replacement or store credit (not a cash refund). Full details: our Returns & Refunds policy.

Can I cancel my order?
Email crystalwytchshop@gmail.com within 24 hours of ordering. After that we may already be packing. If we can still cancel after packing has started, a $5 fee may apply.

My crystal doesn’t look exactly like the photo.
That’s normal. Crystals are natural — color, size, inclusions, and shape vary. Photos are examples of the type of piece you’ll receive, not a promise of an identical twin.

Do crystals “work” / heal?
We share traditional and personal associations for inspiration only. We don’t guarantee energetic or wellness results, and our products aren’t medicine. Use them as meaningful objects and ritual tools — not as a substitute for professional care. Note: These are traditional metaphysical and alternative wellness beliefs rather than scientifically proven medical outcomes.

What’s a Pocket Kit?
Our monthly-style kits (Small and Large) are curated pouches of tumbled stones and a care note. Buy once, or subscribe when subscription is enabled on the product page. Cancel before the next cycle if you don’t want the following kit.

What’s in a mystery or seasonal box?
A curated mix of stones and small ritual extras for that theme. Contents vary by batch — that’s part of the surprise. Exact pieces aren’t customizable unless a listing says otherwise.

What if my package is lost or stolen?
Once the carrier has it, loss and theft are outside our control and we can’t refund those orders under our Shipping and Refund policies. Always use a secure delivery location when you can.

What if the package was damaged in transit?
Email crystalwytchshop@gmail.com within 7 days of delivery with photos of the box, packing, damaged item(s), and your order number. We’ll work on a replacement or store credit.

Do you offer discount codes?
Sometimes for launches or email subscribers. Enter any code at checkout. Codes can’t usually be combined unless we say so.

How do I contact you?
crystalwytchshop@gmail.com — please include your order number for anything order-related.